Frequently Asked Questions
Everything you need to know about our natural Australian botanicals in Canada.
Where are Bondi Wash products shipped from?
All orders placed on our Canadian store are shipped directly from our warehouse in Toronto, Ontario, ensuring fast delivery and no hidden customs fees for our domestic customers.
Are your products safe for sensitive skin and pets?
Yes, our formulations use high-quality natural ingredients and essential oils at safe concentrations. Our Home and Body ranges are non-toxic, biodegradable, and designed to be gentle on both humans and pets.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return or exchange.
Do you offer free shipping within Canada?
We offer free standard shipping on all Canadian orders over $75. For orders below this amount, a flat-rate shipping fee will be calculated at checkout based on your province.
Are Bondi Wash products vegan and cruelty-free?
Absolutely. We do not test on animals, and all of our products are 100% plant-based and vegan-friendly, utilizing the power of Australian bush oils rather than synthetic chemicals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Shopify Pay, Apple Pay, and Google Pay.